Privacy Policy
Last updated: 8 July 2026
JH ONNCALL Private Limited (“Company”, “We”, “Us” or “Our”) is committed to protecting the privacy, confidentiality and security of the personal and health information entrusted to us. This Privacy Policy explains how we collect, use, store, process, disclose and protect your information when you access our website, mobile application or avail any of our healthcare services.
By using our Platform or booking any service, you acknowledge that you have read, understood and agreed to this Privacy Policy.
1. Information We Collect
Depending on the services requested, we may collect the following information:
- A. Personal Information
- Full Name
- Mobile Number
- Email Address
- Residential Address
- Date of Birth
- Gender
- Emergency Contact Details
- Identity Proof
- B. Health Information
- Medical History
- Existing Illnesses
- Allergies
- Prescription Details
- Diagnostic Reports
- Hospital Discharge Summary
- Vital Health Information
- Treatment Requirements
- C. Technical Information
- IP Address
- Browser Type
- Device Information
- Operating System
- Website Usage Logs
- Cookies and Session Information
- D. Payment Information
- Transaction ID
- Payment Status
- Billing Details
Note: The Company does not store complete debit card details, credit card information, or banking credentials. All online payments are securely processed through authorized payment gateway providers.
2. Purpose of Collecting Information
Your information may be used for the following purposes:
- To register your account.
- To schedule and manage healthcare services.
- To assign suitable nurses, caregivers, physiotherapists, or healthcare professionals.
- To coordinate home visits.
- To process payments and generate invoices.
- To communicate appointment updates.
- To respond to customer support requests.
- To comply with legal and regulatory obligations.
- To improve our services and user experience.
- To maintain internal records and quality standards.
- To prevent fraud, misuse, and unauthorized activities.
3. Patient Consent
- By submitting your personal or medical information, you voluntarily consent to its collection and use for providing healthcare support services.
- Where services are booked on behalf of another individual, the person making the booking confirms that they are duly authorized to provide such information and consent.
4. Sharing of Information
Your information may be shared only where necessary with:
- Company Employees
- Assigned Nurses
- Caregivers
- Physiotherapists
- Doctors associated with your service
- Diagnostic Centres
- Medical Equipment Providers
- Payment Gateway Providers
- Technology Service Providers
- Government or Regulatory Authorities where required by law
The Company shall take reasonable measures to ensure that such parties use the information only for authorized purposes.
5. Confidentiality
- JH ONNCALL Private Limited recognizes that medical information is confidential.
- All employees, healthcare professionals, consultants, and authorized service partners are expected to maintain the confidentiality of patient information and use it strictly for service-related purposes.
6. Data Security
The Company implements reasonable administrative, technical, and organizational safeguards to protect personal information from:
- Unauthorized Access
- Loss
- Theft
- Misuse
- Alteration
- Disclosure
- Cyber Security Risks
While we strive to protect your information, no internet-based system can guarantee absolute security. Users acknowledge and accept this inherent risk.
7. User Responsibilities
Users are responsible for:
- Providing accurate information.
- Keeping login credentials confidential.
- Informing the Company about any changes in personal or medical information.
- Not sharing their account with unauthorized persons.
The Company shall not be liable for losses resulting from the User’s negligence.
8. Data Retention
Personal and medical information shall be retained only for as long as reasonably necessary:
- To provide services.
- To maintain medical records.
- To comply with applicable laws.
- To resolve disputes.
- To enforce contractual obligations.
Upon expiry of the retention period, information may be securely deleted or anonymized unless retention is required by law.
9. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- Improve website functionality.
- Maintain user sessions.
- Analyze website traffic.
- Enhance user experience.
- Improve security.
Users may disable cookies through their browser settings; however, certain features of the website may not function properly.
10. Third-Party Services
Our Platform may integrate with third-party services such as:
- Payment Gateways
- Communication Platforms
- Diagnostic Partners
- Technology Service Providers
The Company is not responsible for the privacy practices of such third parties. Users are encouraged to review their respective privacy policies before using their services.
11. Children's Privacy
- Services for minors shall only be booked by a parent, legal guardian, or authorized representative.
- The Company does not knowingly collect personal information directly from children without appropriate authorization.
12. User Rights
Subject to applicable law, Users may:
- Request access to their personal information.
- Request correction of inaccurate information.
- Request updating of information.
- Withdraw consent where legally permissible.
- Request deletion of information, subject to legal and regulatory requirements.
Requests may be submitted through the official contact details provided on the website.
13. Limitation of Liability
The Company shall not be responsible for any loss arising from:
- Incorrect information provided by the User.
- Unauthorized access caused by the User’s negligence.
- Internet failures.
- Cyber-attacks beyond reasonable control.
- Actions of third-party service providers.
14. Changes to this Privacy Policy
- JH ONNCALL Private Limited reserves the right to modify this Privacy Policy at any time.
- The revised Policy shall become effective upon publication on the Company’s website. Continued use of the Platform constitutes acceptance of the updated Policy.
15. Governing Law
- This Privacy Policy shall be governed by the laws of India.
- Any dispute arising in relation to this Policy shall be subject to the jurisdiction of the competent courts at Thane, Maharashtra.
16. Contact Us
JH ONNCALL Private Limited
Registered Office: Airoli, Navi Mumbai, Maharashtra, India
Email:
Customer Support:
Website:
Declaration
By accessing our website, creating an account, submitting personal information or booking any service, you expressly acknowledge that you have read, understood and accepted this Privacy Policy and consent to the collection, processing, storage and use of your information in accordance with applicable laws and this Policy.