Disclaimer

Last updated: 9 July 2026

This Disclaimer (“Disclaimer”) governs the use of the website, online platform, and healthcare support services provided by JH ONNCALL Private Limited (“Company”, “We”, “Us”, or “Our”).

By accessing our website or availing any service, you acknowledge that you have read, understood, and agreed to this Disclaimer.

1. General Information Disclaimer

The content available on this website is provided solely for general informational purposes.
While the Company makes reasonable efforts to ensure that the information published is accurate and up to date, it does not warrant or guarantee the completeness, accuracy, reliability, suitability, or availability of any information, content, services, or materials displayed on the website.
Users are advised to independently verify any information before relying upon it.

2. No Medical Advice

The information available on this website is not intended to constitute medical advice, diagnosis, treatment, or prescription.
Users should always consult a qualified registered medical practitioner regarding any medical condition or treatment.
Nothing on this website shall be interpreted as creating a substitute for professional medical consultation.

3. No Doctor-Patient Relationship

Accessing this website, making enquiries, submitting information, or booking healthcare support services does not by itself establish a doctor-patient relationship between the User and the Company.
Any medical relationship, where applicable, exists only between the patient and the treating registered medical practitioner.

4. Healthcare Services Disclaimer

JH ONNCALL Private Limited facilitates and provides home healthcare and allied support services through qualified healthcare professionals and authorized service partners.

However, healthcare outcomes depend upon various factors beyond the Company’s control, including:

Patient’s medical condition.
Timely medical intervention.
Compliance with medical advice.
Existing health complications.
Response to treatment.

Accordingly, the Company does not guarantee any specific medical outcome, recovery, improvement, cure, or treatment result.

5. Emergency Services Disclaimer

The Company’s website and healthcare services are not a substitute for emergency medical services.
In case of any medical emergency, Users must immediately contact the nearest hospital, ambulance service, or emergency response authority.
The Company shall not be liable for any consequences arising from delay in seeking emergency medical treatment.

6. Third-Party Services Disclaimer

The Company may coordinate or facilitate services involving third-party healthcare professionals, diagnostic centres, laboratories, medical equipment suppliers, payment gateways, or technology providers.
While the Company exercises reasonable care in selecting such service providers, it does not warrant or guarantee their independent acts, omissions, or services beyond its reasonable control.

7. Website Availability Disclaimer

The Company does not guarantee uninterrupted, error-free, or continuous availability of the website.

Temporary interruptions may occur due to:

System maintenance.
Internet failures.
Technical issues.
Cyber security incidents.
Server downtime.
Events beyond the Company’s reasonable control.

8. External Links Disclaimer

The website may contain links to third-party websites for the convenience of Users.
The Company does not control, endorse, or assume responsibility for the content, privacy practices, products, or services offered by such external websites.
Users access such websites entirely at their own risk.

9. User Responsibility

Users are solely responsible for:

Providing accurate personal and medical information.
Following medical advice given by their treating healthcare professional.
Maintaining a safe environment for home healthcare services.
Complying with the Company’s policies and instructions.

The Company shall not be responsible for any consequences arising from false, incomplete, or misleading information provided by the User.

10. Limitation of Liability

To the fullest extent permitted under applicable law, JH ONNCALL Private Limited, its Directors, Employees, Healthcare Professionals, Consultants, and Authorized Service Partners shall not be liable for:

Any indirect, incidental, special, punitive, or consequential loss or damage.
Medical complications beyond the Company’s reasonable control.
Delay in service caused by operational or external factors.
Acts or omissions of independent third-party service providers.
Website interruptions or technical failures.
Decisions taken by Users solely on the basis of website content.

The Company’s maximum liability, if any, shall be limited to the amount actually paid by the User for the specific service giving rise to the claim.

11. Intellectual Property Disclaimer

All website content, including text, graphics, logos, trademarks, designs, photographs, software, and other materials, are the exclusive intellectual property of JH ONNCALL Private Limited unless otherwise stated.
No content may be copied, reproduced, modified, distributed, published, or commercially exploited without the Company’s prior written consent.

12. Policy Changes

The Company reserves the right to modify or update this Disclaimer at any time without prior notice.
The revised version shall become effective immediately upon publication on the Company’s official website.
Continued use of the website constitutes acceptance of the updated Disclaimer.

13. Governing Law

This Disclaimer shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising out of or relating to this Disclaimer shall be subject to the exclusive jurisdiction of the competent courts at Thane, Maharashtra.

14. Contact Us

JH ONNCALL Private Limited

Registered Office: Airoli, Navi Mumbai, Maharashtra, India

Email:

Customer Support:

Website:

Declaration

By accessing the website or using any service provided by JH ONNCALL Private Limited, you acknowledge that you have read, understood and accepted this Disclaimer. You further agree that your use of the website and services is entirely at your own discretion and subject to all applicable laws, policies and terms published by the Company.