Safety & Security
Last updated: 9 July 2026
At JH ONNCALL Private Limited (“Company”, “We”, “Us”, or “Our”), the safety, dignity, privacy, and security of our patients, their families, healthcare professionals, employees, and business partners are of paramount importance.
This Safety & Security Policy outlines the safety standards and responsibilities applicable while using our website and healthcare services.
By booking or using any service offered by the Company, you agree to comply with this Policy.
1. Purpose
The objectives of this Policy are to:
- Protect the health and safety of patients and healthcare professionals.
- Ensure safe delivery of home healthcare services.
- Maintain confidentiality and security of patient information.
- Promote respectful and lawful conduct.
- Reduce operational and legal risks.
2. Scope
This Policy applies to:
- Patients
- Family Members
- Legal Guardians
- Visitors
- Healthcare Professionals
- Nurses
- Caregivers
- Physiotherapists
- Doctors associated with the Company
- Employees
- Consultants
- Authorized Service Partners
3. Patient Safety
- The Company shall make reasonable efforts to provide healthcare services through qualified and appropriately trained professionals.
- Users are responsible for providing complete and accurate medical information to enable safe service delivery.
- Patients and their representatives must immediately report any deterioration in the patient’s condition during service.
- For life-threatening medical emergencies, Users must immediately contact the nearest emergency medical service or hospital.The Company’s services shall not be treated as an emergency ambulance or emergency response service.
4. Home Visit Safety
To ensure safe service delivery, the User shall:
- Provide a clean, hygienic, and safe environment.
- Ensure safe access to the patient’s location.
- Keep pets or potentially dangerous animals under control.
- Inform the Company of any security concerns in advance.
- Ensure that the assigned healthcare professional is not exposed to hazardous conditions.
The Company reserves the right to suspend or discontinue services where the environment is considered unsafe.
5. Safety of Healthcare Professionals
The Company maintains a zero-tolerance approach towards any form of:
- Physical assault.
- Verbal abuse.
- Threats.
- Harassment.
- Sexual harassment.
- Discrimination.
- Intimidation.
- Violence.
Any such conduct may result in:
- Immediate suspension or termination of services.
- Refusal of future bookings.
- Reporting to the appropriate law enforcement authorities.
- Initiation of civil or criminal legal proceedings, wherever applicable.
6. Identity Verification
For safety purposes, the Company may verify the identity of:
- Patients.
- Family Members.
- Authorized Representatives.
- Healthcare Professionals.
Users may be required to provide identity documents where reasonably necessary for service delivery or legal compliance.
7. Infection Prevention and Hygiene
- The Company encourages compliance with recognized infection prevention and hygiene practices.
- Where appropriate, healthcare professionals may use personal protective equipment (PPE) and follow standard infection control protocols.
- Users are expected to inform the Company in advance if the patient is suffering from any contagious or infectious condition that may require additional safety measures.
8. Data Security
- The Company adopts reasonable administrative, technical and organisational
measures to safeguard personal and medical information from unauthorised access,
disclosure, misuse, alteration or loss. - Users are responsible for maintaining the confidentiality of their account credentials
and should immediately notify the Company of any suspected unauthorised access.
9. Website Security
Users shall not:
- Attempt to gain unauthorized access to the Company’s website or systems.
- Upload viruses, malware, or malicious code.
- Interfere with the security or functionality of the Platform.
- Use automated tools to extract data without written permission.
- Engage in fraudulent or unlawful online activities.
Violation of these provisions may result in suspension of access and appropriate legal action.
10. Reporting Safety Concerns
Users are encouraged to promptly report any:
- Safety incident.
- Security concern.
- Misconduct.
- Data privacy issue.
- Service-related complaint.
- Unethical behaviour.
The Company shall review such reports and take appropriate action in accordance with applicable laws and internal procedures.
11. Company's Rights
The Company reserves the right to:
- Refuse or discontinue services where safety risks exist.
- Replace assigned healthcare professionals where necessary.
- Suspend user accounts for misuse or policy violations.
- Conduct reasonable investigations into safety or security incidents.
- Cooperate with law enforcement or regulatory authorities where legally required.
12. User Responsibilities
Users agree to:
- Treat Company personnel with dignity and respect.
- Provide truthful medical and personal information.
- Maintain a safe service environment.
- Follow reasonable instructions provided by healthcare professionals.
- Immediately report emergencies through appropriate emergency services where necessary.
Failure to comply with these responsibilities may affect continuation of services.
13. Limitation of Liability
The Company shall not be liable for any injury, damage, delay, or loss arising from:
- Incorrect or incomplete information provided by the User.
- Unsafe conditions at the service location.
- Actions or omissions of third parties beyond the Company’s control.
- Medical emergencies requiring immediate hospital intervention.
- Circumstances beyond the Company’s reasonable control.
The Company’s liability, if any, shall be limited to the extent permitted under applicable law.
14. Force Majeure
The Company shall not be responsible for failure or delay in providing services due to events beyond its reasonable control, including natural disasters, epidemics, pandemics, governmental restrictions, transportation disruptions, civil unrest, internet failures or similar force majeure events.
15. Policy Updates
- The Company reserves the right to amend or revise this Safety & Security Policy at any time.
- The updated Policy shall become effective upon publication on the Company’s official website.
16. Governing Law and Jurisdiction
- This Policy shall be governed by the laws of India.
- Any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts at Thane, Maharashtra.
17. Contact Us
JH ONNCALL Private Limited
Registered Office: Airoli, Navi Mumbai, Maharashtra, India
Email:
Customer Support:
Website:
Declaration
By accessing our website or availing any service from JH ONNCALL Private Limited, you acknowledge that you have read, understood and agreed to comply with this Safety & Security Policy. You further agree to cooperate in maintaining a safe, respectful, secure and legally compliant environment for all persons associated with the Company’s services.